Cancellation and Shipping Policy

Last updated: October 2026

This policy explains how order cancellations, shipping, delivery delays, Return-to-Origin (RTO), and damaged shipments are handled for purchases made on www.pickyourframe.in.

Cancellation Policy

  • Custom and personalised orders: Orders for customised or personalised frames and prints are strictly non-cancellable once placed. No exceptions will be made, as production begins immediately after order confirmation.
  • Non-customised orders: Cancellation requests for standard non-customised products are accepted only before the order is dispatched. Once shipped, cancellation is not possible.
  • How to request cancellation: For an eligible order, contact us immediately on WhatsApp or email with your order number.

Payment: prepaid only

All orders are prepaid and Cash on Delivery (COD) is not available. Every item is print-on-demand, made only after you order, so we cannot take the risk of a custom product being refused or returned at the door.

Shipping Policy

  • Shipping locations: We ship across India. International shipping is available on request. Any customs duties, taxes or extra charges for international orders are the customer’s responsibility.
  • Order processing time: All orders are printed, packed and dispatched within 1 to 2 business days from order confirmation. This may vary slightly during high order volume, sale periods, or design/file-related issues.
  • Shipping methods: We work with trusted courier partners such as Delhivery. Available shipping options and charges, if any, are shown at checkout. Shipping is free on orders of Rs. 500 and above.
  • Order tracking: Once dispatched, you receive the tracking details by email, SMS or WhatsApp. You can also paste your AWB number in the “Track your order” box on our home page.

Estimated delivery time

  • Metros and Tier 1 cities: 3 to 5 business days after dispatch
  • Tier 2, Tier 3 cities and remote areas: 5 to 10 business days after dispatch

Delivery timelines are estimates and may change due to courier delays, public holidays, weather, network disruptions or other things beyond our control. We are not liable for delays caused by the courier partner.

Shipping delays

In case of a significant delay, contact our support team and we will coordinate with the courier partner wherever possible.

Incorrect or incomplete address

Please give accurate and complete shipping details at checkout. We are not responsible for failed deliveries, delays, returns or losses caused by incorrect, incomplete or undeliverable address details. Re-shipping charges will apply in such cases.

Return-to-Origin (RTO) / refused delivery

  • If the courier returns an order because of customer refusal, repeated delivery failure, incorrect or incomplete address, unreachable phone number or customer unavailability, it is treated as RTO.
  • Custom and personalised orders: These are made specifically for you and are non-cancellable and non-refundable, even if the parcel is refused, returned or undelivered because of a customer-side issue.
  • Non-customised prepaid orders: A refund is processed only after the parcel is received back at our facility and verified. Forward and return courier charges and handling fees are deducted from the paid amount, and the remaining balance, if any, is refunded.
  • Reshipping after RTO: If you want the parcel shipped again, the applicable reshipping charges must be paid before redispatch.

Lost or damaged shipments

  • Lost shipments: If the courier loses your parcel, tell us immediately. We will coordinate with the courier and help with a suitable resolution after verification.
  • Damaged outer packaging: If the outer packaging looks visibly damaged at delivery, please refuse the parcel and inform our support team immediately.
  • Unboxing video requirement: If you accept the parcel and the item inside is damaged, defective, missing or incorrect, you must send a clear, continuous, unedited unboxing video of the sealed package within 24 hours of delivery. Claims without valid unboxing proof may not be accepted. Approved claims are resolved by a free replacement, not a refund (see our Refund Policy).

Changes to this policy

This policy may change without prior notice. Please review it before placing an order.

Need help? Message us on WhatsApp or email pickyourframe.store@gmail.com.